At Learner Guidance, we are committed to maintaining transparency and protecting the rights of our users, including students, tutors, and customers. Our policies outline the terms of using our platform, how we collect and handle personal data, refund conditions for purchases, the use of cookies, and user responsibilities. By accessing our website, you agree to abide by these policies, ensuring a secure and fair learning environment for all.
Privacy Policy
Effective Date: 13/02/2025
At Learner Guidance, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data of students, tutors, and customers who interact with our Learning Management System (LMS) and online shop.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, date of birth, and address.
User Data: Course enrollments, quiz results, lesson progress, and activity within the LMS.
Transaction Details: Payment information, purchase history, and billing details.
Device & Usage Data: IP address, browser type, and site interactions.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide access to our LMS and online courses.
To facilitate transactions and provide customer support.
To improve user experience through analytics.
To send important notifications, promotions, or service updates.
To prevent fraudulent activities and ensure security.
3. Data Sharing & Security
We do not sell or rent personal data to third parties.
User data may be shared with trusted service providers for payment processing and analytics.
Security measures are in place to protect data from unauthorized access or breaches.
4. Your Rights
You can request access, correction, or deletion of your personal data.
You may opt out of marketing communications at any time.
For data inquiries, contact us at info@learnerguidance.com
Refund Policy
Effective Date: 13/02/2025
At Learner Guidance, we strive to provide quality educational content and services. Please review our refund policy carefully before making a purchase.
1. Digital Products & Courses
Refunds are not available for online courses, digital lessons, or downloadable materials.
If you face technical issues, contact support within 7 days for resolution.
2. Physical Product Purchases
No refunds will be issued for any physical products purchased through our online store.
Defective or damaged items may be replaced upon verification.
3. Subscription & Membership Fees
If your subscription auto-renews, you can cancel anytime, but no refunds will be issued for past payments.
Promotional and discounted purchases are non-refundable.
Terms and Conditions
Effective Date: 13/02/2025
By accessing Learner Guidance, you agree to the following terms and conditions.
1. General Use
All users must create an account to enroll in courses or purchase products.
Users are responsible for maintaining the confidentiality of their login details.
2. Course & Content Usage
All course materials, videos, and resources are for personal use only.
Users cannot redistribute, reproduce, or resell any content from Learner Guidance.
3. Instructor Registration
Tutors registering on the platform must provide valid credentials.
The admin team reserves the right to approve or reject instructor applications.
4. Payment & Purchases
Payments must be completed before accessing paid courses.
Learner Guidance is not responsible for transaction failures due to third-party payment gateways.
5. Account Termination
We reserve the right to suspend or terminate accounts involved in fraudulent activities or content violations.
Cookie Policy
Effective Date: 13/02/2025
This website uses cookies to improve user experience and analyze site performance.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and optimize your browsing experience.
2. Types of Cookies We Use
Essential Cookies: Required for site functionality.
Analytics Cookies: Help us track site traffic and user behavior.
Marketing Cookies: Used for promotional campaigns.
3. Managing Cookies
You can disable cookies through your browser settings, but some site features may not function correctly.
User Agreement
Effective Date: 13/02/2025
By creating an account on Learner Guidance, you acknowledge and agree to abide by this User Agreement.
1. User Responsibilities
Users must provide accurate and up-to-date information.
Respectful behavior is required in all interactions within the LMS.
2. Prohibited Activities
Unauthorized sharing of course content.
Any form of harassment or inappropriate conduct.
Fraudulent transactions or misrepresentation of identity.
3. Liability Disclaimer
Learner Guidance is not liable for personal losses, technical failures, or third-party service interruptions.
4. Contact Information
For any inquiries, reach out to info@learnerguidance.com
By using Learner Guidance, you confirm that you have read and agree to these policies.
